Quality Monitoring 2.0

AI/ML is good for more than gaining insights on your customers. It can also be a valuable tool to increase employee engagement and retention. In this 45-minute session, TSIA’s John Ragsdale, Snowflake’s Chris Todd, and BoostTalent’s Preetham Gopalaswamy discuss how to use AI for quality monitoring, agent coaching, and case evaluation.

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Quality Monitoring 2.0

On Demand Webinar