Stop Firefighting and Start Preventing Escalations

Leverage customer sentiment, urgency and 40 other signals to predict escalations

See How it Works

40

%

Reduction in Customer Escalations

35

%

Reduction in Operational Expense

50

%

Reduction in Mean Time To Resolve (MTTR)

World’s 1st Intelligent Customer Escalation Prevention Engine

Predictive Intelligence with Prescriptive Recommendations

See escalations before they happen and take immediate action.

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A Single Pane of Glass for Escalation Management

Manage every customer escalation in a powerful kanban board.

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Track Incoming Escalation Requests

Leverage the power of industry-tuned NLP to see exactly where customer interactions escalate.

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Machine Learning Feedback Loop

Fine-tune the prediction engine to your specific needs by providing feedback via an intuitive UI. Machine learning models will automatically adapt to your needs based on your feedback.

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Intelligent Case Assignment

Leverage an ensemble of patent-pending AI and NLP techniques to determine the right support engineer for any given case and at any given stage to quickly reduce the potential impact of an escalation.

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Escalation Workflows

Track escalations by customer account. Identify the engineering and product issues associated with the escalations. Add and edit escalation notes and share progress.

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Case Sharing

Share case details with your engineering or customer success teams. Enable collaboration between cross-functional teams. Create slack channels for escalations with a simple drag and drop.

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Track Escalations

Understand what is driving customer escalations. Identify patterns and slice and dice the data by region, priority, or any one of your case fields.

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Reduced Customer Escalations by 40%

“Our collaboration with BoostTalent has leveled up our customer support experience and has resulted in a 40% reduction in escalations.”

Chad Singleton

Vice President of Support Readiness

How Nutanix Reduced Their Escalations

40

%

Reduction in Escalations

90

+

NPS

97

%

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Case Studies

Qlik Reduced Escalations by 30% in Just Six Months

Qlik faced the operational challenge of transforming its support team from reactive to proactive to prevent escalations and better prioritize cases. To achieve this, the company turned to BoostTalent’s AI-powered continuous service experience platform. By leveraging BoostTalent’s customer sentiment and attention metrics, Qlik was able to reduce customer escalations by 30% in just six months for its core analytics product.