Blog

Jul 27, 2022
Creating the Future of Support
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Judith Platz

Chief Customer Officer, BoostTalent

BoostTalent’s new Chief Customer Officer, Judith Platz, shares why she joined the company and what she believes lies ahead for support organizations.

Customer SupportService ExperienceSupport Experiencenext gen support
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Aug 12, 2022
Proactive Support is Simply Smart CX
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Krishna Raja

Founder and CEO, BoostTalent

proactive supportnext gen supportcustomer experience

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Aug 11, 2022
BoostTalent is Now on the Zendesk Marketplace
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Martin Schneider

Chief Evangelist & Head of Solutions Marketing, BoostTalent

IntegrationsZendesknext gen support

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Jul 29, 2022
The 10 Best Zendesk Integrations of 2022
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Ryan Radcliff

Technical Product Marketing Manager, BoostTalent

Customer SupportService ExperienceSupport Experiencenext gen support...

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AI powered customer service
Jul 21, 2022
6 Common Misconceptions on AI-Powered Customer Service Debunked
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Joe Andrews

Chief Marketing Officer, BoostTalent

Customer SupportService ExperienceSupport Experiencenext gen support

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Jul 15, 2022
AI in Customer Support: The Mindset Shift You Need for Success
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Omid Razavi

Chief Advocacy Officer, BoostTalent

Customer SupportService ExperienceSupport Experience

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Two coworkers having a discussion in the office
Jun 29, 2022
Improving agent coaching and retention with AI and ML: Introducing BoostTalent ACE
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Martin Schneider

Chief Evangelist & Head of Solutions Marketing, BoostTalent

Service Experienceagent coachingemployee retentiondigital transformation

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May 06, 2022
Five Things We Learned About Support Experience from the First SX Live Conference
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Joe Andrews

Chief Marketing Officer, BoostTalent

escalation preventionpredict escalationsService Experiencesupport case backlog

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customer sentiment analysis - happy agents
Apr 11, 2022
What is Customer Sentiment Analysis and 7 Ways It Improves the Customer Experience
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Joe Andrews

Chief Marketing Officer, BoostTalent

customer experiencecustomer sentiment analysis

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Outside Looking In
Apr 06, 2022
SX Live from a non-support perspective
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Aashna Panchal

Product Marketing Manager, BoostTalent

customer experienceCustomer SupportService ExperienceSupport ExperienceSX Live

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