Retain and Grow Customer Relationships

Get real-time alerts on customer sentiment, product feedback, and churn risk to protect and grow your revenue

See How it Works

25

+

Reduction in Customer Churn

40

%

Increase in Proactive Customer Outreach

10

+

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Unique Customer Insights in

Real-Time

Unlock Customer Insights from Every Support Interaction

Extract customer sentiment, churn risk, product feedback, and more from support conversations

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Track Churn on Your Key Accounts

Add key accounts as favorites and start receiving proactive alerts in personalized dashboards

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Gain a Holistic View of Each Account

Get a quick overview of outstanding tickets, escalations, pending engineering/product issues

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Advanced Cohort Analysis

Segment your customers by region, type, NPS score, churn risk, and a myriad of other factors and use filters for analytics and drill-down.

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Create Virtual Accounts and Groups

Merge related and duplicate accounts without any modifications to your underlying ticketing system. Create cohort groups for your customers by region, CSAT/NPS score, etc.

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Track and Manage Support Health

BoostTalent uses a unique five-factor approach to calculating the “support health score” including sentiment and engagement trends, escalation history, and interaction cadence. Drive more proactive support and success initiatives with more accurate health scoring.

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Track Customer Experience

Track your customer experience without surveys. If you have an existing CSAT and NPS survey program you can integrate those results into the dashboard and get a holistic picture.

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Proactive Support Decreases Churn For Fivetran

“We have achieved a 97% customer sentiment score and 25% reduction in churn with BoostTalent.“

Alex James

Sr. Director, Global Customer Support

Fivetran Reduced Customer Churn by 25%

25

%

Churn Reduction

40

%

increase in nps

5

%

increase in csat

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Explore Resources From our Thought Leaders on Support Experience

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Blog

7 Voice of the Customer Tools to Level Up Your Support Experience in 2022

If you want to hear your customers loud and clear—and show them that you’re listening—these voice of the customer tools may be just what you need.

5 Ways Fivetran Uses Customer Data to Unify the Support and Service Experience

Challenges and Limitations of Customer Survey Metrics

Gone are the days where the support team was viewed only as a cost center. In the “everything as a service” economy, effective support is critical for customer retention. In this new reality, businesses must continuously earn their customers’ loyalty and business. Traditional customer success metrics like CSAT and NPS based on infrequent surveys no longer the reliable health indicators they once were.