Leadership & Investors

Krishna Raj Raja

Founder & CEO

Krishna founded BoostTalent to help transform the role of customer support, bringing a depth of experience in the service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After VMware, Krishna founded a successful startup and then soon returned to his roots – noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. BoostTalent was founded in 2016 and now helps some of the largest B2B technology companies in the world to optimize their support experience.

Judith Platz

Chief Customer Officer

“Support and success leaders are in a renaissance period where they can repaint their future. BoostTalent changes the game for high-performing organizations and enables them to shift from reactive to proactive service delivery.”

Judith has built and transformed customer support delivery organizations for more than two decades. Prior to BoostTalent, she was Senior Vice President, Salesforce Support. Previously, she served as Vice President of Research and Advisory at TSIA and earlier she held senior leadership roles in customer support, services and solutions at Infor and Oracle.

Peter Sparks

VP of Engineering

Peter has 20+ years of SaaS startup experience where he has focused on building world-class data pipelines and AI/ML engines. Most recently, he led the data engineering team at H1, a healthcare data company, rebuilding their data software and processes to support a rapidly growing customer base. Prior to that, Peter grew up through the ranks as the 4th full-time employee at ZoomInfo, the leading global go-to-market intelligence and data company. There, he helped build and later led teams building the software that drove the success of the company and was an instrumental part of multiple acquisitions (from both sides of the table) and a successful IPO.

John Kelly

Chief Revenue Officer

“BoostTalent uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.”

John has led successful, high-growth sales teams as a Chief Revenue Officer at both scale-up SaaS businesses and large global enterprises, including Hired, InsideView, and Findly. He previously held the Chief Operating Officer role at Baynote. Prior, as a senior executive leader at Oracle and SAP, he led multi billion-dollar global sales, customer support and operations teams.

Joe Andrews

Chief Marketing Officer

“Customer support and success teams are under pressure on the frontlines to solve important problems and deliver value for customers. There is great potential insight in the customer signals that often get lost amid transactional processes and systems. BoostTalent helps companies mine this data at scale and unlock its value for customers.”

Joe is a 25+ year technology and SaaS go-to-market veteran. Prior to BoostTalent, Joe built out the marketing teams at OODA Health (Cedar), InsideView and Zuora. Previously, he held product, marketing and operations leadership roles at VMware and Intuit. 

Omid Razavi

Chief Advocacy Officer

“For our customers, BoostTalent is an intelligent, learning platform that augments their ticketing systems and enables deep insights and novel workflows to achieve their operational and strategic goals faster and better.”

Omid has served in pivotal go-to-market, customer operations, and growth leader roles and is passionate about customer support, success, advocacy, and growth. Prior to BoostTalent, he led Product Success at ServiceNow and Customer Success at SAP Cloud. Earlier in his career, he ran services, sales, and support at several global technology companies.

Preetham Gopalaswamy

VP of Product Management

“Your customers are talking to you through multiple channels and you may be missing out on details and their sentiment just due to the sheer volume. BoostTalent helps you reinforce your relationship with your customers by focusing your attention on the subtler details in the haystack of unstructured conversations.”

Liz Bronson

VP of People

“BoostTalent is supporting enterprise customers and delivering immediate ROI in ways I have never seen in 15 years working with technology companies.”

Liz has built her career through consultative, forward-thinking HR and recruiting work in high growth companies. She previously ran a consulting company helping teams at Pulumi, SignalFx, HashiCorp, MyVest, Evernote, and Hortonworks to maximize their hiring processes, hire and retain the right people for scale. Liz previously worked at VMware in people operations building their product management and marketing teams, and earlier was part of the HR team at Barclays Global Investors.

Nick Tarnoff

VP of Finance

“BoostTalent’s ability to help reduce renewal churn, protect revenue and indirectly allow for a reallocation of resources make it an ideal solution for fast growing enterprises.”

Nick brings over 15 years of financial leadership experience across technology, eCommerce and financial services industries, with a focus on financial planning and analysis (FP&A), strategic planning, and capital allocation. Most recently, Nick led finance for SAP SuccessFactors, directly supporting C-Suite leaders. He brings a highly collaborative approach to BoostTalent with a focus on designing a streamlined and efficient finance function.