Support Experience Impacts Your Brand Experience

Transform your support and success teams from reactive to proactive

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In today’s “everything as a service” economy, companies can grow and protect revenue only if they understand and act on unbiased customer signals from every interaction in real time

Land

Support precedes sales for product-led growth companies

Expand

Support impacts onboarding and product adoption

Retain

Support impacts brand loyalty and customer expansion

Still relying on biased surveys with low response rates for VoC?

Having trouble managing the support lifecycle once a ticket is logged?

Issues getting every case to the right agent every time?

Do system and data silios prevent true collaboration?

Too busy firefighting to provide proactive support?

Can you accurately predict and
prevent customer escalations?

Gaining a Modern, Proactive Support Experience is Easier than Ever

Fast Time to Value

Built for B2B support, BoostTalent is easy to deploy and starts providing significant return on investment in a few weeks

No “Rip and Replace”

As a cloud solution, BoostTalent seamlessly integrates with the systems of record you already use

No AI/ML Expertise Needed

BoostTalent applications are turnkey; simply turn them on and start driving actionable insights

Proven Results with Support Experience

56

%

Reduction in Escalation Requests

60

%

Reduction in
case review time

53

%

Reduction in
mean time to resolution

35

%

Reduction in operational expenses

31

%

INCREASE In First-Day Resolutions

Trusted by Support Experience Leaders

Explore Resources From our Thought Leaders on Support Experience

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Case Studies
Databricks Reduced SLA Misses by 40% and Increased CSAT

Customer support is critical for Databricks, which services more than 5,000 global organizations. As the company scaled, however, it found it was missing an essential piece of the customer service puzzle: the ability to identify and rectify customers’ most urgent concerns and frustrations as they arose. Databricks knew it needed to leverage an AI-based platform that could identify customers’ sentiments and case trends in real-time in order to optimize customer support.

Read More
Blog
6 Common Misconceptions on AI-Powered Customer Service Debunked
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Webinars
Support Experience: A Force Multiplier for Your CRM

Your CRM (or case ticketing system) is a critical component of your support operations. Learn how to get the most out of it!

In this webinar presented by 729 Solutions, Alex James, VP of Global Customer Support at Fivetran, and Omid Razavi, Chief Customer Officer at BoostTalent, highlight the benefits of adding BoostTalent to a case management system like Zendesk or Salesforce.

Watch On Demand

Elevate Your Support Experience

Reduce Customer Escalations by 40%

Speak with an Expert

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Sandbox Demo

Experience BoostTalent at
your own pace

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