SX Live RTP Meetup
Topic: Emerging Trends and Practices in Customer Support
In-Person Event with Customer Support Leaders and Practitioners
Join us at the Durham Bottling Company on September 13 for an evening of learning, sharing, and networking with fellow customer support leaders and enthusiasts.
We’ll discuss the emerging trends and practices in support organizations right now and how you can keep up with them. You’ll also have a chance to share your own experiences and meet other like-minded leaders who are passionate about transforming the support experience.
Space is limited. Register now to save your spot.
Where:
Durham Bottling Co.
506 Ramseur St
Durham, NC 27701
When:
September 13, 2022
4.00 pm – 8.30 pm ET
SX Live Meetups are free to attend. But space is limited, so reserve your spot today!
Speakers & Session Info
Panel
Emerging Trends and Practices in Customer Support
The customer support landscape has been in flux for the past decade. Amid shifting business models that require higher investment in support to secure recurring revenues, a global pandemic that fundamentally changed how we work, and now emerging economic volatility – the only constant has been change.
Navigating this new environment does not have to be an arduous task. Today, there are new methodologies and technologies to elevate the support experience that anyone can leverage inside their organizations.
Our executive panel panel will discuss:
- How emerging AI/ML technologies can drive more proactive support
- How seeing the support experience as brand experience drives retention AND revenue
- How to shift perspectives around team engagement to lower costs while boosting morale, efficiency, AND the customer experience
This is a unique opportunity to hear firsthand insights from experts with deep industry experience!
Otho Lyon
VP, Customer Support
Cloudera
Jason Longpre
VP, Worldwide Support
Nutanix
Judith Platz
Chief Customer Officer
BoostTalent
Omid Razavi
Chief Advocacy Officer
BoostTalent
Agenda
4:00 pm
Customer Roundtable with Judith Platz
Restricted to BoostTalent customers
5:30 pm
Registration and Networking
6:00 pm
Welcome by BoostTalent
6:15 pm
Support Executive Panel:
Emerging Trends and Practices in Customer Support
6:50 pm
Networking and Discussion
8:30 pm
Adjournment
*Food and refreshments to be provided.
Venue
Durham Bottling Co.
506 Ramseur St
Durham, NC 27701
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